FAQs FOR NATIONAL LEAGUE TV
National League TV is the official streaming service of the Vanarama National League.
Subject to broadcasting restrictions (see ‘Which games can I watch?) the service broadcasts all non-televised Vanarama National League games
The fixture list on the home page will only show games available in your region. If a game is not shown in the fixture list, it is not available where you live.
Games taking place during UEFA Blocked Hours (generally kicking off at 3pm) are available outside the UK, Republic of Ireland, Isle of Man and Channel Islands only.
Fixtures taking place at all other times (e.g. midweeks) are available to view worldwide.
BT Sport games may be made available internationally depending on local arrangements.
Broadcasts generally become ‘live’ approximately 30 minutes before kick-off to ensure you are connected correctly.
Coverage starts just before kick-off.
The broadcast package includes single-camera coverage and graphics.
Commentary is the responsibility of the individual clubs and will be provided where available.
Requests for refunds will be considered using the below policy.
To request a refund please use the 'NL Help' function on the National League TV homepage or send an email to email@example.com.
If a match is postponed without sufficient notice of cancellation (two hours of the scheduled kick-off time), customers who have indicated they are a supporter of an affected team will receive a voucher code for a free future Match Pass.
If a match is postponed with sufficient notice of cancellation (two hours or more before the scheduled kick-off time), customers will not be entitled to a refund or voucher.
If a match is abandoned for any reason at or before the half-time period, customers who have indicated they are a supporter of an affected team will receive a voucher code for a free future Match Pass.
If a match is abandoned for any reason after the half-time period, customers will not be entitled to a refund or voucher.
Non-Fulfilment of Video Images
If a customer is without video images for more than thirty percent of a game, customers who have indicated they are a supporter if an affected team will receive a voucher code for a free future Match Pass.
If a customer is without video images for thirty percent or less of a game, customers will not be entitled to a refund or voucher.
Non-Fulfilment of Commentary
If a customer is without commentary for more than fifty percent of a game, customers who have indicated they are a supporter of an affected team will receive a voucher code for a free future Match Pass.
If a customer is without commentary for fifty percent or less of a game, customers will not be entitled to a refund or voucher.
In no other circumstances can money be refunded or voucher codes issued.
You can cast to your TV via Chromecast or Airplay. If you are using the website there will be a casting icon which you can press to start the casting.
If you are using an iOS device please go into full-screen mode, once here there will be an Airplay icon which will allow you to cast. If you are using the app on an Android device look out for the casting icon on the screen you are watching the content on.
If watching via a laptop, you can also connect to your TV via a HDMI cable.
I am having issues with casting on my TV:
Please ensure the following are set up;
- Both devices are on the same Wi-Fi
- Bluetooth is turned on
- Check your casting is working on another app (e.g. YouTube) to ensure casting is working on your device
Find out more about casting at:
Chromecast - https://support.google.com/chromecast/answer/6006232?hl=en-GB
AirPlay - https://support.apple.com/en-gb/HT204289
Please try signing up with an alternative email address.
If you have signed up but haven't received your validation email, please check your spam/junk folders. You can also try requesting a password reset email.
If you are struggling to login repeatedly it’s possible that your computer is looking at old login details stored in the cache, or that a cookie has been corrupted. Please visit http://www.refreshyourcache.com/en/home/ and follow the instructions to clear the cache on your relevant browser/device.
Should you still be experiencing issues, please email firstname.lastname@example.org for further advice.
If you’ve forgotten your username and / or password then please select the links under the login box on the login screen.
National League is accessible on almost every modern browser on almost every modern connected device, if you have a reasonable specification tablet or computer that is less than three years old.
You will need a strong, stable broadband internet connection minimum of 5MB (a mobile 3G, 4G, LTE, etc. internet service may be too weak or too variable to give a good service) with a ping of less than 100m/s.
You will need a computer, tablet or mobile smartphone device (such as an iPhone or Android smartphone – please note Windows phones, Kindles and game consoles are not compatible), and it should be running a recent compatible and updated web browser such as Chrome, Edge, Mozilla Firefox, Safari, etc.
Intel i3, i5 or i7, or equivalent AMD processor with a minimum of 4GB of memory, running one of the following operating systems: Windows 10 or later. We recommend upgrading to the latest version for optimum viewing experiences.
Your browser should be the latest version of Safari, Chrome, Firefox or Edge. Internet Explorer is not supported.
Intel Core 2 Duo or newer with a minimum of 4GB memory running Mac OS Catalina or later.
National League TV is available on most iOS devices including the iPhone and iPad. Please ensure you have updated to the latest available iOS version. Via the device’s web browser videos will be rendered in the native player.
On Android, please ensure you have a recent handset (purchased within last 3 years) and are running the latest version of the Android operating system.
We cannot guarantee the quality of the streaming on 3G or LTE. 4G will provide a good viewing experience, but may incur costs associated with its use. We recommend streaming over Wi-Fi for an optimal viewing experience.
Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net . Test your download speed, results should show a minimum of 5mbps to process streamed content along with usual browsing activities efficiently.
Match passes will automatically expire and do not need to be cancelled.
If you have an auto-renewing pass (e.g. monthly or annual) you can cancel your account by navigating to the Packages page, then clicking the 'Manage Subscriptions' button.
The best way to do this would be to LOGIN and once done click on the PACKAGES button on the top right main navigation menu. Once clicked, please choose a subscription and proceed to payment.
Once logged in navigate to the Packages page and click the 'Manage Subcriptions' button.
This means the game is not available to broadcast in your region.
If you are abroad, please ensure you are connected to a local WiFi network and not roaming on your UK operator's 4G/5G. When roaming, your IP address is recognised as still being in the UK as you are still a UK mobile subscriber even if roaming. Connecting to local WiFi will solve this.
This message may also occur if you have purchased a pass in an eligible country but are now trying to view from a different country where content cannot be viewed due to rights issues (e.g. when on holiday).
Where available, full match replays can be viewed on National League TV from 10.30pm Sunday for weekend games.
Holdback for non-midweek games is TBC.